Returns | Screencare Repairs

RETURNS

ScreenCare.co.uk

Last updated: 1st June 2026

SW Products Ltd

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@screencare.co.uk

Please note that returns will need to be sent to the following address:

Screen Care

SW Products Ltd
Unit 1, Lancaster Court
Coldham Road Industrial Estate
Coningsby, Lincolnshire
LN4 4SE
United Kingdom

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@screencare.co.uk

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, such as perishable goods and custom products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 7 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us using the details below:

SW Products Ltd
Unit 1, Lancaster Court
Coldham Road Industrial Estate
Coningsby, Lincolnshire
LN4 4SE

Email: info@screencare.co.uk

Telephone: 01526 344100

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📧 info@screencare.co.uk
📞 01526 344100